If you are new to Champagne Lacquerie, you are required to fill out a health history form. A client health history form provides our estheticians with the necessary information to complete a treatment safely and without complication. It is important that you arrive at least 15 minutes before your visit in order to complete the form.
To ensure that you receive the full length of your services, please arrive at least 15 minutes (maximum 30 minutes) prior to your first treatment of the day. To avoid inconveniencing other clients, all treatments will end at the scheduled time. This early arrival will allow you ample time to enjoy the amenities that we offer. To add to the enjoyment of your day and to help others enjoy their Spa Day as well, please turn off the volume of your cell phones. Please do not consume alcohol 2 hours prior to your treatment. Smoking is prohibited throughout the facility.
Please do not bring jewelry or valuables into the salon. Many treatments require that you remove your jewelry. We are not responsible for lost or stolen items.
ONLINE & IN-STORE PURCHASE
Champagne Lacquerie gift cards must be presented at the time of service and cannot be traced if lost. In addition, they are not redeemable if lost or stolen and are non-transferable. Gift cards are non-refundable. The gift cards are available in amounts of $25, $50 and $100. Please note that they do not expire
Champagne Lacquerie promotional gift cards are offered by staff for various promotions. These cards do expire so please makes be sure to check the expiry date. Promotional gift cards cannot be redeemed for a cash value and can be voided at any time, they must be presented at the time of service and cannot be traced if lost. In addition, they are not redeemable if lost or stolen and are non-transferable.
Champagne Lacquerie offers you the flexibility of purchasing gift cards and products through our online boutique. Gift card purchases are final sale and are not redeemable if lost or stolen and are non-transferable. Products are also final sale and cannot be exchanged or returned. Once an order is placed, we will prepare the order and send it out by ground mail on or by the next business day. Allow 5-7 business days. We are not responsible for Canada Post delays. We are not able to process and ship orders on the weekends. Please keep your online Receipt.
All prices are exclusive of tax and are subject to change without notice. We accept Cash, Debit, Visa and MasterCard. All sales of products are final. Please make sure to ask for a sample (if possible) before purchasing. Please read all product ingredients listed on our website, or contact an esthetician at the salon for product knowledge prior to your purchase. We are not responsible for improper use or allergic reactions someone makemakes have inflicted. In the case of a defective product, we will issue an exchange or a store credit. Please make sure to advise us within 5 days of the purchase so we can exchange or issue a store credit for the defective item. No refund or exchanges after the 5 days of purchase of a defective product.
BOOKING AND CANCELATION POLICIES
We cannot guarantee requests for our staff. However, we will make every attempt to honour your preferences.
Services valued more than $70 or require more than 75 minutes, will require a non-refundable deposit of 50%. The deposit will be applied to you booked service the day of the appointment. We will send an invoice through e-mail and the payment must be received in order to schedule the appointment(s). Payments accepted are cash, interact and e-transfers (in some cases we do accept Visa or Mastercard).
* GROUP BOOKINGS: (A group of 2 or more) We require a 50% deposit in order to reserve your date. The deposit is refundable up to 14 days before your chosen date. This means that you cannot cancel a service, however, you may add on services if our schedule permits the availability.
IMPORTANT INFORMATION FOR GROUP BOOKINGS: Failure to inform us of cancellations, removal or changes to your services 14 days before your event date will result in a 15% charge of the previous service booked, and added to your new/changed service.
* INDIVIDUAL BOOKINGS: All individual appointments must be cancelled 24 hours in advance by phone, voicemail or e-mail. Failure to cancel an appointment on time will require you to pay a fee which is calculated by 50% of the missed appointment. No shows are considered as failing to show up to an appointment or cancelling with less than 24 hour notice. No shows are required to pay any future appointments in advance (no shows cannot pay the day of the appointment). We may also refuse, and block access to booking appointments online if there is ever reoccurring pattern. Failure to cancel a pre-paid appointment will result in that pre-paid service deducted from your profile. Clients that arrive for their service(s) late will be accommodated as best as possible; however, your service may be altered due to starting the service late. Scheduling an appointment with us is your acceptance of this policy. We can authorize a one time no charge of our policy fees, and we will tolerate one missed appointment without notice (no show).
Refill prices are calculated according to the weeks in between appointments. We give a time frame to ensure a normal grow-out adherence for nails or lashes. Going beyond our time frame could result in charging a surplus or the price of a full set.
There are no refunds for a service. If you are unsatisfied with a service, you must advise us within 72 hours and a complimentary fix will be issued.
Manicures are guaranteed for a minimum of one week. In the event that there is a problem with the manicure, we will correct it at no cost to you within the same week. Please be honest, and disclose what you are doing after your manicure appointment. Using your nails excessively or aggressively can ruin your manicure. (example: working in the garden without gloves, cleaning with chemicals or washing dishes without gloves, etc.) Please understand that this is not a technical problem and therefore we cannot apply our policy to guarantee our work. *Depending on the type of manicure you received, our manicures last more than a week.
We do not perform services on clients with bacterial and/or fungal infections.
We love dogs just as much as you do, but since they violate health and safety rules and we can’t have them in our salon. Unless it’s a service dog.
If you have any allergies or if you are unsure of a product. Please ask for a sample. In the case of a service such as lash extensions, we offer a patch tests and consultation. 5-10 short lashes will be applied to your natural lashes and in the event that no reaction occurs after 48 hours a full set can be applied. Please note there are no refunds to services if an allergic reaction or sensitivity develops.
Please disclose if you have any allergies, eye or skin conditions in your booking notes.
The use of cameras by voice recording, filming, or photographing our staff members and other clients is forbidden. Please ask for permission.
In order to maintain a high level of customer service, Champagne Lacquerie is required from time to time to collect, retain, and disclose personal information. Chamagne Lacquerie is committed to treating such personal information in accordance with your best interests and applicable law. All of the personal information collected by us will be used and retained exclusively by Champagne Lacquerie to provide you with the highest quality professional treatments and services.